If you have trouble logging in (to Teams, Outlook or any of the Microsoft programs), this is the general troubleshooting flow.


1. Do you know your password?

Are you absolutely sure you know your password?

To test it: Open an incognito browser (or a "private" browser window) to https://portal.office.com.

(This only works for staff accounts, not students with gmail or hotmail).

Result: You should be able to log in. The Authenticator window should pop up.

If this fails: Try, in this sequence:

  1. Send an SMS (from your phone) to 26112 with the text "BITPRO PASSORD". You should then receive a new password.
  2. Send an email to it@ywam.no and ask for a password reset.
  3. Call +47 62574321 for help.


2. Does your Authenticator work?

Did you recently change phone? The Authenticator stores the codes locally on your device. If you have a new phone, your new phone will not prompt you for 2-factor via the Authenticator app.

To test it: Go to step 1 to log in in an incognito browser to https://portal.office.com. Enter your email and password.

There are different ways you can use 2-factor:

  • You receive a push-message in Authenticator on your phone.
  • You can use the code provided in your Authenticator app or another app (like Google Authenticator).
  • You can receive an SMS message with a code.
  • You can use a Passkey.

If prompted, select the method you normally use.

Result: Your Authenticator should give you your code, and you should be able to log in.

If this fails: Send an email to it@ywam.no. Explain what happened (that you cannot log in because you have a new phone), and ask for a reset of your 2-factor.


3. Not able to log in to Teams

"How" do you log in?

Students: You must log in to Teams, enter your private email address. Where you normally are prompted for a password, an error shows. Click the link to get a code sent to your email. Use the code to log in.

Staff, using a browser: This should work.

Staff, using a tablet or phone: This should work.

Staff, using a computer: This depends on your license. Normally, staff are given online licenses only. Only administrative staff (those who really needs it) gets a full office pack with all the desktop programs (because this is 4 times as expensive).


Now what? If you believe you should be able to log in, or that you should have a better license, please email it@ywam.no. Explain what you try to do. Use pictures if possible.


4. Other login problems

Most login issues are caused by cache in your browser. Clear your browser cache and try again. Test in an incognito browser to check that everything else is ok.