Most problems with 2-factor authentication is caused by caching of old data.

Start by clearing the cache in

  • your browser
  • Teams
  • OneDrive (if installed)


If it still does not work after you have cleared your cache, try reinstalling Teams/OneDrive/Outlook.


You can check your 2-factor settings on https://aka.ms/mfasetup



To clear your browser cache, google how to do it. (There are too many combinations of phones/computes and browsers to list here).


How to clear the cache in Teams:
Go into settings in the app (if android), or general settings if you are on an iphone, and clear the cache on the app.

That should help the process.


A screenshot of a phone 
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